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Client Care Advisor (Veterinary Receptionist)
Location: 43-47 Cogan Road, Auldhouse Retail Park, Pollokshaws Practice: Pets 'n' Vets Roundhouse Vet Hospital Salary: £24,043.50 per annum Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Advisor (Veterinary Receptionist)
Location: Pets 'n' Vets, Roundhouse Veterinary Hospital
Job Type: Permanent, Full-time
Hours: 37.5 hours per week
We are currently seeking a new Receptionist to join our fantastic team!
We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment.
The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Must be flexible to support all of our Veterinary Practices as required.
Roles and Responsibilities:
Welcoming and registering new customers.
Booking in customers and making sure they receive gold standard care
Answering the telephone and dealing with a range of customer queries
Managing customer expectations regarding wait time.
Administration duties e.g. scanning paperwork, filling in forms etc.
Taking payments
Promoting offers and services
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.
Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
Experience required
Confident using the telephone
Reception or Client Care experience
Cash handling and till operation
Previous experience of working in a veterinary/doctors surgery (Desirable)
IT skills – confident in the use of Word, Excel and Outlook as a minimum
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
To apply, please complete the quick application form below.
About Us
At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.
All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation.
The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.
Pets‘n’Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Pets‘n’Vets, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk
